Workforce Solutions Testimonials
MSN's OneSource® is an end-to-end Managed Services Program (MSP) that combines MSP technology with professional supplemental healthcare staffing services.
OneSource® , the most recognized name in Managed Services , gives you more control over your staffing process. Providing you with a single point of contact for all of your contract needs, OneSource combines management services with leading-edge technology, resulting in higher fill rates and lower turnover.
We invite you to read the Q&As below, which will give you unique insight into the workings of OneSource from the perspective of some of our many satisfied partners.
NorthShore Univ. HealthSystem
"Instead of calling multiple agencies to place orders and re-contacting them as orders are filled, we place just one call to our account manager and the service takes responsibility for the rest."
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INTEGRIS Health
"Together we designed a customized staffing process, based on joint governance and operations, that is strategic, not tactical."
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Saint Anthony Hospital
"Previous to using a MSP, managing the contracts from multiple staffing partners was difficult and time consuming. Now we have one contract to manage and one relationship. This gives us time to focus on other priorities."
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Westchester Medical Center
"The MSP allows us to have one number to call and one rate. We're able to leverage our volume through a single funnel as opposed to multiple small engagements. It's much better from the perspective of such areas as data, financial reporting and budgetary projections."
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NorthShore Univ. HealthSystem
Q&A with Heidi Krasner RN, MS of NorthShore University
HealthSystem, Highland Park Hospital, Highland Park, Illinois, in which she discusses her
organization’s success using MSN’s total MSP solution. Ms. Krasner serves as the hospital’s
clinical nurse manager, staffing office/resource team/vascular access team.
| Q: |
Has your MSP enabled you to streamline your
contingent staffing process? |
| A: |
From a staffing office perspective, our MSP
with outsourced services provides us with a
single point of contact for placing and revising
orders. Instead of calling multiple agencies
to place orders and recontacting them as
orders are filled, we place just one call to
our account manager and the service takes
responsibility for the rest. |
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| Q: |
What staffing categories to you manage with MSN's OneSource? |
| A: |
We’ve used our MSP for contingent staffing
of travel and per diem nurses, patient care
technicians, unit secretaries, OR techs, central
supply and physical therapy needs. All with
positive results. |
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| Q: |
What are the benefits of having local staffing agency support? |
| A: |
We have a single primary point of contact
and a back-up person with our MSP, as well
as a person assigned to manage staff
orientation and help us when we want to
make changes in materials. They all work in a
local office and are very familiar with our
hospital. This is an advantage because we
can meet in person on a regular basis to do
things like quickly make changes to our
orientation process, and just to make sure
we’re always on the same page. Local support
also means that if we do have a problem, it’s
addressed quickly by someone we know. |
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| Q: |
Does outsourcing your staffing needs diminish your control of the process? |
| A: |
Although our MSP includes outsourcing our contingent staffing needs, we have complete control of the process. |
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Q: |
How important is Joint Commission healthcare staffing firm certification? |
| A: |
I really like that the agency that provides our MSP is certified by the Joint Commission. Not every agency chooses to go that route. Certification gives us confidence that there’s a certain level of standards in use. That’s important.
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INTEGRIS Health
Q&A with Julie Scott Krywicki, RN, of INTEGRIS Health, Oklahoma City, Oklahoma, in which she discusses her organization's success using MSN's total MSP solution. Ms. Krywicki serves as the administrative director, patient care services.
| Q: |
What was the primary issue that drove your decision to use MSN's OneSource? |
| A: |
I had a very strong first person bias against
using staffing agencies. But when our
in-house float pool became too large, we
decided to look at working with an agency.
After performing due diligence with a
purposeful group of naysayers, we found a
company with which to form a partnership
that has become a co-driver of the program.
We remained in control, but together we
designed a customized staffing process,
based on joint governance and operations,
that is strategic, not tactical. Their people
make the difference. |
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| Q: |
What is the most important factor in choosing a MSP partner? |
| A: |
When you enter into a MSP partnership with
outsourced services, the single most important
consideration is the provider’s ability to work
within your hospital’s culture and philosophy.
Once you establish a relationship based
on this, success as defined through traditional
financial metrics will follow. |
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| Q: |
In brief, how does your partnership work? |
| A: |
Our MSP services provider is fully integrated
with INTEGRIS Health. This is evidenced in
part through a shared employee arrangement
in which one or more of the partner’s staffing
professionals may be working in tandem with
in-house staff on one of our hospital campuses.
This further improves our relationship through
cross-pollination of the internal operations of
both organizations. |
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| Q: |
IINTEGRIS has received accolades for its MSP
model, can you provide two examples? |
| A: |
In 2000, the Nursing Executive Center of The
Advisory Board in Washington, DC published a
report entitled, “Elevating Frontline
Performance.” In it, the INTEGRIS partnership
staffing model took top honors for managing
flexible staff during a critical shortage of
nurses. The Advisory Board stated this model
is “Strongly recommended for most members
as a highly effective practice for maintaining
performance in a time of shortage.”
INTEGRIS Baptist Medical Center achieved
Magnet designation in May 2007. One of the
things the Magnet appraisers were impressed
with was the fact that the partnership with our
MSP services provider is so strong it’s
transparent. They really did not know if they
were talking with our services provider,
an agency subcontractor or one of our core
employees during our site visit.
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| Q: |
Is there value in having a MSP partner that’s
Joint Commission certified? |
| A: |
There is a definite benefit from doing business
with a MSP technology and services provider
that is Joint Commission certified. First, the Joint
Commission has stepped up the rigors of their
inspection process for hospitals, and consumers
have become increasingly more aware of what
Joint Commission hospital accreditation means
in terms of quality care and patient safety. The
Joint Commission is evermore a part of the
fabric of hospital operations in this country, and
having a staffing partner that is certified is
definitely a plus. In short order, this will be an
expectation by all hospitals. |
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| Q: |
Can you describe the number one benefit
INTEGRIS has derived from its MSN partnership? |
| A: |
Our turnover rate is markedly below the national
average. A major factor in our success has
been the partnership we have with our MSP
and outsourced services provider. During this ten
year relationship, we have avoided having to
close patient care units due to staffing problems.
Due to the quality resources they provide,
resulting in stabilized operations, we have
been able to focus on the recruitment and
retention initiatives necessary to achieve such
low turnover. This has been our MSP partner’s
greatest contribution to us. |
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Saint Anthony Hospital
Q&A with Jill M. Stemmerman RN, MS, CNA BC, Saint Anthony Hospital, Chicago, Illinois, in which she discusses her organization's success using MSN's total MSP solution. Ms. Stemmerman serves as the hospital’s Vice President,
Nursing and Clinical Excellence.
| Q: |
How would you describe your OneSource partnership, in broad terms? |
| A: |
A MSP streamlines the contracting process and
the number of formal relationships you have. We
felt it important to have a contract in place for
each staffing partner we conduct business with.
Previous to using a MSP, managing the contracts
from multiple staffing partners was difficult and
time consuming. Now we have one contract to
manage and one relationship. This gives us time
to focus on other priorities. |
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| Q: |
Can you describe the value you derive from your MSN partnership? |
| A: |
There are three areas that point to the real
value of our MSP and outsourced services
program. The first is quality, the integrity of
our services partner and the work they do to
ensure our staffing needs are filled by
qualified people. Our partner is Joint
Commission certified, which speaks to the
quality services they provide. Second is the
measurable improvement in workflow and the
efficiencies gained in the streamlined process.
The third is the consolidation of invoices
resulting in timely and accurate reporting of
our agency utilization. |
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| Q: |
Can you provide any guidance to those hospitals considering a MSP solution? |
| A: |
You need to have a MSP and services partner
who is committed to making the program work.
Many hospitals may think that such a program
will alienate their staffing partners, but a truly
professional primary partner will make staffing
a collaborative process such that mutual trust
evolves between the staffing partners. It’s not
the technology; it’s the people providing the
services that make the difference. |
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| Q: |
What about change management and the benefit of change? |
| A: |
Having a single point of contact is a culture
change, a change in our hospital’s relationship
with multiple staffing partners. It takes time to
build a new relationship with your MSP
services advocate. But making just one call to
place all of our orders saves time for our
in-house staff and the data our service
partner provides, for instance, about the
number of orders placed versus the number of
staff used, is of real value for planning. |
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| Q: |
Some hospital leaders are under the
impression that implementing a MSP solution
will cede staffing control to their MSP partner.
What’s your experience? |
| A: |
We use the service to staff per diem and longterm
locally contracted nurses, and also some
allied health such as physical therapy. I really
feel we’re now in much tighter control of the
process and are much more transparent in our
utilization and spend. Also, our CEO has a
better picture of our staffing needs, activities
and the costs associated with them because of
the consolidated billing and management reports. |
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Westchester Medical Center
Q&A with James La Rosa, M.D. of Westchester Medical Center, Valhalla, New York, in which he discusses his organization's success using MSN's total MSP solution. Dr. La Rosa serves as the medical center's executive vice president.
| Q: |
What was the number one issue that drove
your decision to consider a MSP partnership? |
| A: |
There was a significant number of agencies
supplying per diem and various staff positions
and we decided to hire a MSP provider.
We sent out an RFP, looked at the rates
provided, and were able to save a significant
amount of dollars, while eliminating all of the
non-contract contractors. |
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| Q: |
From where do you derive value from your OneSource partnership? |
| A: |
The MSP allows us to have one number to call
and one rate. We’re able to leverage our
volume through a single funnel as opposed to
multiple small engagements. It’s much better
from the perspective of such areas as data,
financial reporting and budgetary projections. |
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| Q: |
In short, what is the real value of your MSN
solution partnership? |
| A: |
One conduit, the MSP vendor, gives us
more control over the staffing process. |
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| Q: |
Of what value is Joint Commission certification
of your MSP partner? |
| A: |
Certification is important, particularly in this
day and age, because it allows us an objective
evaluation to compare agency A to agency B.
Although certification may not ensure
complete competency, why would we not
want our MSP agency to be (Joint
Commission) certified? |
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